FAQ

1. Scope of Policy

This FAQ applies to Sophiahomellc online store sales of furniture and home products, including related accessories, to customers within the United States.
By browsing or placing an order, customers agree to comply with this policy and related terms.

2. Order Processing & Shipping

All orders will be processed and prepared for shipment within 1–3 business days after payment confirmation.
Shipping is carried out using reliable carriers such as UPS, FedEx, or USPS to ensure timely delivery.

3. Shipping Fee Policy

Orders of $115 USD or more qualify for free shipping.

Orders under $115 USD require a shipping fee of $11.

Shipping fees include transportation and packaging costs and are managed by Sophiahomellc.

4. Delivery Confirmation

Upon receiving the product, customers should check the packaging and product condition.
If there is any damage during shipping or missing parts, please contact customer service immediately.

5. 14-Day Return Policy

You can apply for a refund without reason within 14 days after receiving your items. Return goods must stay brand new, unused, undamaged and resalable with all original packaging, accessories and manuals intact. Please submit return requests via email with your order number. Full specifications are available in our independent Return policy page.

6. Return Conditions

Returned products must be in original condition, brand new and unused, and must not be damaged, contaminated, or impair resale.

All original packaging, accessories, and manuals must be included.

7. Return Shipping Fee

Return shipping is covered by Sophiahomellc and prepaid shipping labels will be provided.
Customers may use prepaid shipping labels or the designated logistics company to return products, ensuring smooth completion of the return.

All eligible returned items must be shipped to address 5490 NW 161ST ST, MIAMI GARDENS, FL 33014, United States after obtaining the prepaid shipping label from our support team.

8. Exchange Policy

Customers may request an exchange within 14 days of receipt. Exchanged products must meet the return conditions: original condition, brand new and unused, no damage or contamination. Please refer to the detailed Exchange policy for more information.

9. Refund Method & Timing

Refunds will be returned to the original payment method.
Refunds are processed within 2 business days after receiving the returned product.

10. 2-Year Warranty

Sophiahomellc provides a 2-year limited warranty covering manufacturing defects and material issues.
If problems occur within the warranty period, contact customer service for repair or replacement support.

11. Customer Inquiries

For questions about returns, exchanges, or other procedures, customers may contact customer service via:

Phone: +1 2705560012

Email: info@sophiahomellc.com

Assistance is provided during business hours.

12. Store Information

Company Name: SOPHIA HOME & DECOR LLC

Address: 5490 NW 161ST ST, MIAMI GARDENS, FL 33014, United States

EIN: 99-1328168